Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price :"We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
Most airlines now charge for in flight meals. Many airlines do not offer a meal service on all flights, however you have an option to place your meal request when you purchase tickets on line, or you can call the airline directly. Please note, special meal requests must be done at least 24 hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.
Please click here. for a list of airline phone numbers.
We guarantee that the fare purchased is the lowest available price on the web for that particular airline on the date and times chosen. If you find a better price online for the same exact itinerary within 12 hours of your purchase, CheapOair will pay you $10.00 USD, per traveler.
Guarantee pay out rules:
The comparative search must be performed within 12 hours of booking a flight with us.
The flight times and dates must be identical.
Website URL where you found the comparative fare, screenshot of the exact itineray with the lower fare must be e mailed to us. Please include the CheapOair booking number with your request.
$10.00USD refund is valid only if the CheapOair reservation is paid in full and confirmed.
The total cost comparison is with the base fare, and does not include service fees and/or taxes.
The comparison must be with a major recognized travel website only.
Your name, credit card number, address, zip code must be entered exactly how it appears on your credit card statement. Please contact your credit card company and confirm the information you're entering onto the website is exactly the same as they have in their records. Alternatively you may try and book your reservation with another card. If you do not have another credit card, please contact our Customer Service team for assistance at 866-636-9088 or 212-478-0335 (in case you are calling from outside the US). Please note, we do not accept credit cards issued outside USA or Canada.
Infants, under the age of 24 months, traveling within the United States travel at no charge as long as they are seated on an adult's lap. Only one infant is allowed to travel as a lap child per adult. Infants traveling internationally will be required to pay taxes and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at 866-636-9088 or 212-478-0335 (in case you are calling from outside the US) to book an infant ticket.
This means that we need to discuss with you regarding your credit card authorization, a credit card declined Or a schedule change on your flights. Please refer to the “Contact Us” page for the appropriate department’s phone numbers.
This happens sometimes.. Please fax your credit card transaction details to 212-763-0475 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.
We accept debit cards and credit cards online that are issued in the United States and have verifiable US addresses. Checks of any type are not accepted... At the moment we accept only major US and Canadian Credit cards including:
Visa
Mastercard
American Express
Discover card
* Canadian credit card holders please remember currency conversion rates are in effect.
Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.
“All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.”
Adding a guest to the same hotel room can be done by calling our customer service desk at 866-636 9088 . If you need to book an additional room for the guest you may do so online as a new reservation.
The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged.
Cancellation policies are as follows, and vary by property:
You must request cancellations 96 hours (4 days) prior to check-in, and are subject to a $25.00 per room processing fee.
For cancellations less then 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a $25.00 per room processing fee.
Changes or cancellations made less than 48 hours or AFTER the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
These fees may vary based on property restrictions or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion .
CheapOair changes or cancellations will be subject to a $25.00 per booking fee.
Yes. We require a credit card number to confirm your hotel booking. You will be charged either 1 night hotel stay or for the entire length of your stay in addition to our $25.00 service fee.
All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction.
Our rates are guaranteed in U.S. dollars. For most bookings, there is no requirement for a credit-card number for holding the reservation, although it is required at the time of pick-up. Only specialty vehicles may require a credit card guarantee or deposit.
Print or email the online confirmation from CheapOair.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.
In the United States most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid U.S. driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits.
It isn't required, but it can't hurt. It costs approximately $20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs. For details, see http://travel.state.gov/travel/tips/safety/safety_1179.html#permits.
Even the best-planned travel can be impacted by the unforeseen sickness,
medical emergency, delayed flights, lost passports or baggage delay,
etc. Troubles can occur when you least anticipate them forcing you to
cancel or interrupt your trip, lose your ticket investment, and incur
unplanned expenses.
Some examples of covered reasons for trip cancellation/interruption
include illness, injury or death of you, a family member or traveling
companion; traffic accident en route to departure; a documented theft of
passports or visas; mandatory evacuation; terrorism; and your home made
uninhabitable by fire, flood, hurricane or natural disaster. See description of coverage for more
information
For questions about your coverage or to process your claim and status of your claim, if you purchased insurance on or after February 1, 2012 , contact Travel Ex at (800) 537-8052 use Plan Code - 201 A 0112,Base Plan / 201 B 0112 Base Plan Upgrade / 201 C 0112 Rental Car Plan. If you purchased insurance before February 1, 2012 kindly contact Travel Guard at 1.866.385.4839 and refer to policy number 008483.
The Insurer will reimburse up to USD100 per day for Reasonable
Additional Expenses until travel becomes possible in case the trip is
delayed 12 or more consecutive hours from the original departure time as
a result of a cancellation or delay of a regularly scheduled airline
flight for one of the Unforeseen events listed below:
Common Carrier delay;
the Insured's or Traveling Companion's lost or stolen passports,
travel documents, or money;
the Insured or Traveling Companion is quarantined
Natural Disaster; or
Injury or Sickness of the Insured or Traveling Companion
If your baggage is delayed for more than 24 hours upon your arrival at your vacation destination, this plan will provide coverage for the purchase of emergency essential items up to $100.00 Base Plan and $250.00 for those with Base Plan Upgrade.
Passport and Visa requirements can be determined any time of the day by clicking here. If the web resources do not answer your questions, please call us at 1.866.592.9685 to speak to a live customer service specialist.
Validity refers to the amount of time before a travel document expires. Duration refers to the maximum stay in a country that is permitted on a visa. A Brazilian multiple entry visa may have a validity of five years, however, the maximum duration of stay at any one time is 90 days.
An Australian ETA is equivalent to a visa, but there is no stamp or label in your passport, and there is no need for you to visit an Australian diplomatic office to submit an application. U.S. and Canadian citizens and about 25 other nationalities can take advantage of Australia's new use of technology for immigration clearances. Click here to start processing an Australian ETA.
Passport processing can be expedited based on the requirements. Once all documents are received, “Rush” services apply when 3-10 business days are available for the processing, whereas “Emergency” services apply when 1-2 business days, or less, are available. Click here to start processing your passport.
The cost of services usually comprises of government/document issuing fees, delivery charges, rush surcharges (if any), our service fees and foreign national surcharges.
-Government/document issuing fees refer to foreign consular fees or U.S. Passport Agency fees
-Foreign national surcharges are added for all travelers who are non-U.S. citizens. A research fee for providing forms and requirements will be charged for all travelers residing outside the U.S.
Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated. For your convenience we have provided a link for the toll-free number of all airlines, click here.
Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, CheapOair.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.
Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.
Secure Flight is a program of the United States Department of Homeland Security (DHS) that streamlines the security watch list matching process. By collecting passenger data, it will improve the travel experience for all airline passengers.
It is to the passenger's advantage to provide the required data elements as doing so may prevent delays or inconveniences at the airport which may differentiate you from individuals on the government watch list.
This is a unique number the Department of Homeland Security (DHS) assigns to a passenger who have been previously identified for screening at the airports. For more information on the redress process, visit www.dhs.gov/trip.
The name you provide when booking your travel is used to perform the watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel matches the government ID that you will use when traveling.
Due to difference in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. Differences such as the use of a middle initial instead of a full middle name or no middle name/initial at all, hyphens or apostrophes) should not cause a problem for the passenger.
By choosing to buy your vacation package through CheapOair, you are saving time as well as money. You'll always get the lowest airfare on the participating airlines with the purchase of a CheapOair vacation package. In addition, we negotiate discounted hotel and car rental rates and pass the savings to you.
Also, you can travel on any day of the week and stay as long as you wish. You're not stuck with certain days. And, you don't have to put up with often less reliable charter flights.
Vacation during non-peak vacation times if you are flexible; avoid major holidays if possible.
Tuesday, Wednesday, and sometimes Saturday are usually the cheapest.
When you're going to a popular vacation area like Orlando or Las Vegas, leaving on Friday tends to cost the most, as does returning on Sunday.
Package prices in places like Las Vegas, Jackson Hole, and Orlando cost most on weekends. But, packages in business centers like Chicago cost less on weekends, except during special events.
Yes, you can. We bundle the options as per our proprietary technology which combines your required travel product based on price, location and ratings. At any time before the booking is completed, you can pick and choose flights, hotels or cars to get the desired vacation package.
CheapOair Vacation Packages are currently not available in all markets. We are adding new vacation packages for various cities every day. If your search did not yield any result, you can book your requirements separately. You can also call our vacation package specialists at 1.888.793.4238 to receive the best combination for your vacation needs.
Upon clicking the "Book" button you will receive a confirmation screen with a Booking number indicating your booking request was successfully made. You will also receive an immediate email with the booking confirmation number and itinerary details.
Please note that a final email with the ticket details, hotel and/or car confirmation and travel instructions will be sent once travel documents are issued.
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