CheapOair FAQs
Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Browse by Topic
aFlights aCar Rentals aFlight Watcher
aHotels aGeneral Questions aVacation Package
aVisa/Passport Assistance aSecured Flight Passenger Data aSpecial Assistance
aCredit Cards & Billing aTravel Protection Plan
Q. Why does your website show the message "Sold Out" when the flight shows available on the flight listing page?
Q. How do I request a special meal for my flight?
Q. What is "Best Price Guarantee"?
Q. I am receiving an error message that my credit card information does not match what is in my credit card company's records.
Q. How do I book an infant fare?
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Credit Cards & Billing
Q. When can I expect my refund?
Q. I did not request a refund, why am I being sent an email stating that I have received one?
Q. Why do I have mulitple charges on my credit card from CheapOair?
Q. Why do I have duplicate charges for the same trip on my credit card?
Q. Why was I charged more than quoted?
Q. I do not recognize the charges on my bank statement.
Credit Cards & Billing Services
Email :
Fax : 212-763-0475
Call at 1-845-664-6186
Hours : Monday-Friday 9am - 8pm EST
Saturday-Sunday 10am - 6pm EST
Credit card decline
888-315-5285 or 212-478-0336
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Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. How do I add additional passengers to an existing air, or hotel booking?
Q. What do I do if the Hotel charges more than the amount in my reservation?
Q. What if I have to cancel my hotel booking?
Q. Do online bookings require immediate payment?
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Car Rentals
Q. I made a hotel /car reservation online. Do I get a confirmation voucher?
Q. How is the rate guaranteed?
Q. What do I need in order to pick up a car?
Q. Is there a minimum age requirement to rent a car?
Q. Do I need an international driver permit?
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Travel Protection Plan
Q. I have a pre-existing condition, am I covered if I cancel?
Q. Why should I buy the travel protection plan?
Q. For what reasons can I cancel or interrupt my trip?
Q. What will I need to do if I must cancel my trip?
Q. What happens if my flight is delayed or cancelled?
Travel Protection Plan Claims
If you have purchased a travel protection plan on
or after May 1, 2015
please contact Trip Mate at 1-844-777-6859

For travel protection purchased prior to
May 1, 2015 and after February 1, 2015,
contact Seven Corners at 1-877-444-5013

For travel protection purchased prior to February 1, 2015 contact Travelex Insurance Services for assistance.

For Plan inquiries call 1-800-995-9261
For all Claim inquiries, questions or status on claims Call 1-855-876-3447 or Fax 1-877-367-2496
Refer to your Travelex Plan Number when calling
( i.e. 201A-0112, 201B-0112 or 201C-0112)
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Visa and Passport Assistance
Q. How do I know if I need a Passport and/or Visa for my travel? What are the required documents and forms?
Q. What is the difference between Visa validity and duration?
Q. What is an Australian ETA and am I eligible to get it?
Q. I have an urgent need for a Passport, what can I do?
Q. What are the fees associated with Visa and Passport processing?
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General Questions
Q. Who can I turn to for help once I'm traveling?
Q. What is a Consolidator?
Q. What do I need to know about a “Consolidator Fare”?
Q. Does offer Consolidator Fares?
Q. Is a member of any reputable travel organization?
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Secured Flight Passenger Data
Q. What is Secure Flight?
Q. What Passenger data is required?
Q. What is the objective of Secure Flight Program?
Q. How does it help?
Q. What is a Redress Number?
Q. If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
Vacation Package
Q. What is a vacation package?
Q. What would be the benefits of a CheapOair vacation package?
Q. How do I get the best value for my vacation package?
Q. While making a booking, can I opt for my own choice of flight, hotel or car?
Q. I did not get any result for my vacation package search?
Q. How do I know CheapOair vacations received my reservation?
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Flight Watcher
Q. How Can Flight Watcher Help You?
Q. What is Flight Watcher?
Q. Can I schedule alerts to be delivered to my email address or mobile phone?
Q. How accurate is your information?
Q. I did not get any result for my vacation package search?
Q. Can Flight Watcher provide me with arrival and departure gates?
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