“All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.”
Cancellation policies are as follows, and vary by property:
You must request cancellations 96 hours (4 days) prior to check-in, and are subject to a $25.00 per room processing fee.
For cancellations less then 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a $25.00 per room processing fee.
Changes or cancellations made less than 48 hours or AFTER the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
These fees may vary based on property restrictions or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion
CheapOair changes or cancellations will be subject to a $25.00 per booking fee
It’s a good idea to print the cheapOair.com confirmation. If you were required to enter a credit card number at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel.
Prepaid Reservations are charged at the time of booking and your credit card will be charged the Full Base Amount (room only) of the reservation at the time you book. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. These are reservations that must be prepaid because they are discounted rooms. Rates are only guaranteed at the time of booking.
Cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalty fees. CheapOair.com charges $25.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any individual rate rules and cancellation policies that are displayed in the "Regarding Your Booking" section on the billing and information page. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges.
Cancellation should be requested by calling customer service at 1-866-636-9088.
Non-Prepaid Reservations use your credit card to hold your reservation until you arrive for check-in. CheapOair.com STRONGLY RECOMMENDS that you confirm non-prepaid reservations directly with the hotel, no sooner than 24 hours prior to check-in. These policies can vary depending on location and season. If you do not cancel the reservation prior to 24 hours prior to arrival the hotel will charge your credit card for one nights stay.
Cancellations can only be accepted within the specified timeframe that are displayed on your confirmation. Additional hotel refund policies are applicable. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Refunds are at the discretion of the hotel and may not result in full refunds. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications allowed.
Cancellation should be requested by calling customer service at 1-866-636-9088.
Hotel Requests for specific features such as bedding type or non-smoking rooms are simply that, and while most hotels will strive to honor your requests, neither cheapOair.com nor the hotel guarantee that your request will be honored.
Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. Cheaproair.com accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.
Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you qualify. Hotel properties are NOT obligated to honor these rates if you do not qualify.
CheapOair.com Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement. Cancellation, change fees, and shipping fees will be additional.
All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. However, if your hotel requires an additional voucher, cheapOair.com will email the voucher to you.
Make sure they have the booking number on hand. It is a good idea to print the cheapOair.com confirmation for clients to carry with them. If you were required to enter a credit card number at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. The hotel manager should provide this to your clients.
“This is a fairly common practice and an in many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.”
All claims should be presented to the Program Administrator: Travel Guard
P.O. Box 47
Stevens Point, WI 54481
1.866.385.4839 description of coverage
Payment of Claims
Claim Procedures: Notice of Claim: The Insured must call Travel Guard as soon as reasonably possible, and be prepared to describe the Loss, the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator), the Trip dates, and the amount that the Insured paid. Travel Guard will fill in the claim form and forward it to the Insured for his or her review and signature. The completed form should be returned to Travel Guard, PO Box 47, Stevens Point WI. (telephone 1.866.385.4839).
Claim Procedures: Proof of Loss: The claim forms must be sent back to Insurer no more than 90 days after a covered Loss occurs or ends, or as soon after that as is reasonably possible. All claims under the policy must be submitted to Travel Guardno later than one year after the date of Loss or insured occurrence or as soon as reasonably possible. If Insurer has not provided claim forms within 15 days after the notice of claim, other proofs of Loss should be sent to Travel Guard by the date claim forms would be due. The proof of Loss should include written proof of the occurrence, type and amount of Loss, the Insured’s name, the participating organization name, and theproduct number.
Payment of Claims: When Paid: Claims will be paid as soon as Travel Guardreceives complete proof of Loss and verification of age.