CheapOair FAQs
Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
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Credit Cards & Billing Back to main FAQs page
Q. When can I expect my refund?
Q. I did not request a refund, why am I being sent an email stating that I have received one?
Q. Why do I have mulitple charges on my credit card from CheapOair?
Q. Why do I have duplicate charges for the same trip on my credit card?
Q. Why was I charged more than quoted?
Q. I do not recognize the charges on my bank statement.
Q. I want to confirm my reservation.
Q. What are the credit card transaction and currency conversion fees?
Q. The billing address for my credit card is outside the U.S. or Canada. Can I book with you?
Q. Why have I not received my refund?
Q. What are your cancellation fees?
Q. I have a pending charge on my credit card for a transaction I cancelled. When will the hold for this amount be released back to my credit card?
Q. How do I obtain a receipt for my travel reservation?
Q. I cancelled my booking the same day I made it. When will the charges be credited?
Q. Why was my request for a refund denied?
Q. I have a duplicate reservation when I only wanted one. What can I do?
Q. What is the status of a waiver that was requested on my reservation?
Q. How do I change the credit card I used to purchase my my reservation?
Q. How do I obtain a breakdown of the taxes on my reservation?
Q. I entered a promo code, how can I be sure I received the discount?
Q. Why was my future travel credit not applied to my new booking?
Q. I used the wrong credit card to pay for my reservation. Can I change it?
Q. Why is there an international/foreign transaction fee on my credit card statement?
Q. What is your Best Price Guarantee?